We also have our own DHL Express Service Centres, where we have an additional weighing and measuring capability for when you’re using your own packaging instead of the free boxes and envelopes that we provide at all our DHL Service Points.Īll non-account shippers are required to show ID at the time of sending. To check that your parcel will fit into one of our free envelopes or boxes and how much it will cost, take a look at our size and price guide. Login to monitor shipments and send and receive notifications. Please remember to check what you can and can't send with DHL as some items are prohibited. Worth pointing out that the 39999 prefix to the order number is the tracking number for DHL Parcel UK, not DHL Express. Track DHL Express shipments, view delivery status and proof of delivery. We recommend that you complete your parcel details online before you visit to save time in store. DHL Express’s fast, reliable and carbon neutral worldwide delivery service is available at selected Ryman, Safestore, WHSmith and Robert Dyas stores, as well as 100s of independent stores nationwide. Selected DHL Service Points also offer parcel collection if you can’t receive your delivery. ![]() Awful.With over 1,200 DHL Express Service Points located in high streets and retail outlets across the UK, there is bound to be a parcel drop off point near you. I would not recommend this company to anyone. ![]() Every time I phone I’m told something different, meanwhile I’m stuck in an office waiting. 20th June: I contact customer services to double check my item was out for delivery and was told “it will arrive between 1 and 5”! I’m not sure why I wasn’t told this vital piece of information yesterday!?! I’m hemorrhaging money on childcare (not to mention calls to customer service) and can’t get a straight answer. That’s the best they could offer - an 8 and a half hour window. 19th June: I call customer service as I had not been provided any information only to be told my item was out for delivery on the 16th but I cancelled it! I explained that I was told it had be returned to the depot to which the reply came “I done know why you were told that it was out for delivery”! I asked for an estimated delivery slot only to be told “between 9 and 5:30”. Saturday delivery was not possible so I arranged delivery for 20th June. I pointed out the tracking information clearly stated it was out for delivery but was told in no uncertain terms that it wasn’t and that I had to rearrange delivery. After waiting hours (and with the online tracking not giving me any more information) I called customer service and was informed “my parcel had been returned to the depot”. Maybe the most useless delivery service?ġ6th June: my parcel was due to delivered by the “end of the day”. It was so frustrating that there is no specific set window of delivery which can help avoiding unnecessary waiting at home whole day. however, then Advisor told that the shipment will be delivered by 20:00 so I had to wait 3 more hours. Track your shipment on the DHL Parcel website Track UK shipment (14 digits e.g. Book early for collection today and track it. I was frustrated since I skipped my all out door activities just to receive the delivery since I want to receive it by myself being place under construction. All the info you need send a parcel within or from the UK with DHL. on other hand I was in touch with their advisor, they were polite and helpful and said it will be delivered by 17:00, but after 1700 I was worried after reading so many -ve reviews of losing the shipment. Since morning, it was notified that the delivery will be anytime by the end of day but no one showed up till 17:00. And then the delivery date of 19th was set. Then eventually it moved on to UK on 17th. Had a shipment that as per DHL express tracking page, was supposed to arrive by 16th June 2023 but it didn't move out of Switzerland for 3 whole days. ![]() Had to be reserved & wait all day since no specific time window for delivery.
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